Manager, Front Office
Lication: Balestier
Responsibilities:
Manages the Front Office operations effectively on a daily basis to provide superior customer focused services
Monitor Key Performance Indicators for continuous service improvement
Continuously identify service lapses and re-engineer processes pertaining to Front Office
Manages and resolves escalated feedback of customers
Assist in the coordination and leading of strategic and definitive hospital tours
Carry out projects or any other duties as assigned by the Division Head or CEO
Requirements:
Recognised degree in any discipline
Minimum 10 years of relevant working experience, with at least 5 years in a managerial role, preferably from service industry
Passion for service with a positive attitude
Possess strong leadership skills with good analytical and problem solving ability
Excellent interpersonal and communication skills
Please send resume to
The Human Resources Department
Parkway Novena Hospital
c/o ParkwayHealth Day Surgery and Medical Centre
363 Balestier Road, Level 4 Singapore 329784
Email: recpnh@parkway.sg
Closing Date: 13 January 2012
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