Customer Service Officers

Responsibilities:


Receive and process customer orders, inquiries and/ or complaints covering items or products ordered and support customers through specialized knowledge in Sales areas and applications.



Records and process orders and/ or inquiries received and ensure invoices are provided to customers.

Provide pricing, availability and schedule information within established guidelines.

Check credit within established limitations and confirm orders.

Research and obtain resolution of a variety of customer complaints and issues.

Track order activity and alert appropriate staff on potential problem.

Update customer file to ensure latest commercial information on hand

Proactively indentify, propose and implement improvements to systems and processes in order to achieve quality and efficiency gains.

Ensure customer service is delivered according to Guidelines and agreed KPIs in order to improve commercial position.

Register complaints and assure prompt response to any customer request.

Follow-up payment behaviour of the customer and inform Sales Managers to ensure on-time payment.

Handle administration in SAP as well as issuing customs document and letters of credit

Requirements:


Education


Minimum A Level or Diploma in Business Administration / Logistics


Experience

Minimum 3 years of relevant work experience. Candidate with more experience will be considered for a Senior Customer Service Officer position.

Basic knowledge of petrol chemical products and applications preferred.

Good knowledge of supply chain operational procedures and functions.

Good knowledge of shipping documentation preparation.

Experience in handling Letter of Credit shipment is preferred.

Possess good communication skills.

Good knowledge in SAP functionality and usage.

Hands-on and willingness to learn.

Ability to handle and adapt to change.

A team player and possess good interpersonal skills.



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Interested applicants are invited to email us with a detailed resume, including current and expected salary, contact details and non-returnable photograph by 21st Feb 2009 to:


HR Department
Borouge Pte Ltd
HR.Recruit@borouge.com

Only short listed candidates will be notified.