Customer Service Executive

Since 1995 Our Company has charted a pioneering path in the field of outsourced telecommerce with exemplary talents, excellent tools and expert technology. Serving largely companies in the financial, IT and telecommunication sectors; we specialize in generating high sales growth, improving call centre performance and profit generating customer service.



You will be representing a world-renowned luxury brand that has been in the fashion market for more then 150 years and are synonymous with the manufacture of high quality luggage, travel and leather items.





Job Responsibilities

1. Provide personalized service to phone in/email enquiries or requests from customers

2. Be able to resolve customers’ complaints in a qualitative and expeditious manner.





Job Requirements

1. Minimum 'A' Level or STPM with credits including English

2. Must be able to work on weekends and public holidays

3. Excellent verbal and written communication skills, bilingual in Fluent English and Mandarin

4. Minimum 2 years of working experience with a minimum of 1 year of customer service experience in luxury goods/retail/travel on hospitality industry.







Benefits

Shift Allowance of $200
Up to $400 of Performance Bonus



If you are the suitable candidate that we are looking for, please send your detailed resume by 12th February 2009 to hr@teledirect.com.sg stating your qualifications, work experiences, current and expected salary, and date availability together with a non-refundable recent photograph. Only shortlisted candidates will be notified.