Customer Service Specialist
JOb Description Job Scope:
• To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.
• Take shipment booking from customers
• Coordinate with operations to arrange for shipment pick up
• Follow up for orders from customers with from SOP to POD. Pro-active notification to customers as and when there is an updating and changes to the status.
• Manage and update all customized systems for the customers or customers systems
• Generate customer specific reports in their requested format
• Follow up with operations to ensure shipments get out for delivery timely
• Respond to ad-hoc rate requests direct from customers by coordinating with sales on the rates to propose. This will include following up with the sales team to ensure that a sales representative is appointed to take over the customer.
• Take customers feedbacks/ complaints, documenting the same in the record and escalating to the Supervisor for advice and resolution.
• Maintain issue logs for accounts handled and ensuring all issues are attended and responded to timely with proper documented evidence.
• Attend relevant customer meetings as required of the business, with the presence of the CS Manager, Sales or Account Managers.
• Provide feedbacks or intelligence with relevance to the accounts handled, with customer retention in mind.
• Any other ad-hoc customer service related activities as and when assigned by the Supervisor or Manager
Requirements:
• Diploma/ GCE 'A' level or equivalent in Business/Logistics, with minimum 1 year related experience or Fresh Graduates
Job type customer service
Email Address: abel@ptcpersonnel.com
JOb Description Job Scope:
• To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.
• Take shipment booking from customers
• Coordinate with operations to arrange for shipment pick up
• Follow up for orders from customers with from SOP to POD. Pro-active notification to customers as and when there is an updating and changes to the status.
• Manage and update all customized systems for the customers or customers systems
• Generate customer specific reports in their requested format
• Follow up with operations to ensure shipments get out for delivery timely
• Respond to ad-hoc rate requests direct from customers by coordinating with sales on the rates to propose. This will include following up with the sales team to ensure that a sales representative is appointed to take over the customer.
• Take customers feedbacks/ complaints, documenting the same in the record and escalating to the Supervisor for advice and resolution.
• Maintain issue logs for accounts handled and ensuring all issues are attended and responded to timely with proper documented evidence.
• Attend relevant customer meetings as required of the business, with the presence of the CS Manager, Sales or Account Managers.
• Provide feedbacks or intelligence with relevance to the accounts handled, with customer retention in mind.
• Any other ad-hoc customer service related activities as and when assigned by the Supervisor or Manager
Requirements:
• Diploma/ GCE 'A' level or equivalent in Business/Logistics, with minimum 1 year related experience or Fresh Graduates
Job type customer service
Email Address: abel@ptcpersonnel.com
No comments:
Post a Comment