Our client is an established American MNC and they are looking for suitable candidates for the following position:
Job Requirements:
Diploma / Degree holder or equivalent
Min 1-2 years of relevant working experiences in supervisory/ team lead experience, preferably in a call center environment.
Possess a positive attitude, good writing skills and the ability to communicate well across all levels. Must be proficient in English
Meticulous with an eye for details.
Possesses dynamic leadership qualities.
Self motivated, enthusiastic and excellent customer service orientated.
Candidate who worked in multi-language speaking call center would be preferred.
Job Scope
Lead a team of about 15 Customer Service Representatives.
Ensure smooth execution of daily operational workflow to achieve key performance indices.
Able to lead, coach and motivate the team to achieve set objectives.
Act as a bridge between management team and the customer service representatives.
Manage the client interface and handle escalations in a timely manner.
Ensure that reporting deadlines are met on a timely and accurate manner.
Follow up on customer request and issues to provide timely responses and achieve optimum satisfaction level.
Location: East (Near Bedok Area)
Salary: $2.8K - $3.6K
Please do not use quick apply
Only S'poreans and S'pore PRs preferred
Interested applicants, please click here to apply!
Email:cv-kenny@kellyservices.com.sg
Resumes please INCLUDE:
a) Personal Particulars
b) Educational Qualifications
c) Past Working Experience
d) Current and Expected Remuneration
e) All Reasons for leaving
f) Availability
g) A recent self-photo.(Not a Must)
Contact Person: Kenny (Senior Consultant)
Tel: 6223 3362
Email: cv-kenny@kellyservices.com.sg
Wednesday, January 21, 2009
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