Passenger Relations Officer - Changi Airport

Job Description:
-Provide customer service for Premium Passengers
-Building good rapport with Passengers
-Coordinate between passengers and airline providers
-Handle check-in process and enquiries
-Interact with passengers during their check-ins
-Ensure lounge operations run smoothly
-Perform general administrative work


Requirements:

(Full-Time): Basic Salary + Monthly Incentives + Monthly Allowances + Performance Bonus
-At least two years' experience in Customer Service / Hospitality / Retail / F&B Experience preferred
-Must have a passion to provide excellent service
-Good communication and interpersonal skills
-Confidence and maturity to deal with premium passengers
-Well groomed with excellent service attitude
-Have the tact and patience to handle demanding passengers
-Able to work long hours on rotating shifts and on weekends and public holidays
-Ability to stand for long hours with a smile
-Ex-cabin crew an added advantage
-Fresh diploma holders with a mature attitude can apply
-Able to commit to a two years contract
-Applicants must be willing to work in Changi Airport, East
-Must be able to converse with Chinese and/or Japanese and/or Korean passengers in their native language
(Part-Time): Basic Hourly Rate + Allowances + Monthly Incentives
-One year contract
-Must be able to commit 100 hours in a month
-Good communication and interpersonal skills
-Confidence and maturity to deal with premium passengers
-Well groomed with excellent service attitude
-Applicants must be willing to work in Changi Airport, East

Qualifications:
-Candidate must possess at least a Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, any field.
-Required skill(s): customer service, Front Line Customer Service.
-Fresh graduates/Entry level applicants are encouraged to apply.
-20 Full-Time, Part-Time and Contract positions available.

Job Type Passenger Relations/Cust Service

If interested, please send an updated resume and a recent picture of yourself to erin_chew@kellyservices.com.sg and cc to perm@kellyservices.com.sg