Patient Relations Manager
Responsibilities:
As a Manager of Patient Relations, you will be fully responsible for the conceptualisation, planning, implementation, monitoring and measurement of the patient experience initiatives.
Requirements:
General Degree with a post graduate qualification.
At least 5 years service quality related work experience including 2 years in a supervisory position.
Strong interpersonal skills with the ability to work well with the management team and stakeholders to manage patient feedback or service recovery in a timely manner.
The ability to provide leadership and training in patient communication to the frontline staff is also a key success factor.
In addition, you should possess strong organization and analytical skills to prepare and analyze management reports on key service indicators.
Interested candidates please email us an updated copy of your resume to:
Contact Person : WNL
Email Address : ne1@capitagrp.com
