Customer Service Officer

Job Description:
1. Administrative Support
Support the centres with data entry of child transactions into system.
Purchases : Uniforms and Mattress Covers
Finance Related : Status of GIRO applications, Invoice Checks

2. Monthly Reports
Preparation of monthly report

3. Outbound Calls
Perform administrative duties for each assigned centre e.g. calling of waitlist, support for new centre openings (on-site and off-site)

4. Telephone Calls
Ensure that calls are answered promptly and in accordance with service targets
Deal with customers’ enquiries in a professional manner
Have good telephone communication skills and able to deal with conflict in a tactful manner
Prepare and process any followup required and ensure followup actions are carried out according to service standard and guidelines
Assist with the cleansing of waitlists (outbound calls)

5. Email/SMS
Handle emails/sms concerning basic enquiries
Direct emails requiring special attention relevant parties and ensure that they are followed up accordingly

Requirements:
Min GCE 'O' Levels and above.
At least 1-2 years of relevant experience
Proficient in MS Office applications
Good communication skills


If you are interested please forward your resume (include your last drawn and expected salary) and cover letter in MS-Word format to aarontan@rmagroup.com.sg cc terrychen@rmagroup.com.sg